1. Who We Are
Otumi Homes Ltd is a luxury real estate development company incorporated and operating in Ghana. Our registered address is:
Otumi Homes Ltd
7th Floor — Atlantic Tower
Liberation Road, Airport City
Accra, Ghana
GPS: GL-126-3918
Email: info@otumihomes.com
Otumi Homes is the data controller for personal information processed in connection with our website and services. We are registered with the Data Protection Commission of Ghana.
2. Information We Collect
We collect personal information in the following circumstances:
a) Information you provide directly
When you submit an enquiry, request a callback, register interest in a development, or communicate with us — you may provide your name, email address, phone number, country of residence, preferred contact method, and details of your property interest.
b) Information collected automatically
When you visit our website, we automatically collect certain technical data including your IP address, browser type, device information, referring URL, and pages visited. This is collected via cookies and similar technologies (see Section 7).
c) Information from third parties
We may receive information about you from referral partners, property agents, or publicly available sources, to the extent permitted by applicable law.
3. How We Use Your Information
We use the personal information we collect to:
- Respond to your enquiries and provide requested information about our developments
- Process and manage property reservations, sales agreements, and related transactions
- Send you updates about properties or communities you have expressed interest in
- With your consent, send you marketing communications about new developments, events, and offers
- Improve and personalise your experience on our website
- Comply with legal and regulatory obligations, including anti-money laundering (AML) requirements
- Manage our business operations, including accounting and record-keeping
- Investigate complaints or disputes
Our legal bases for processing include: performance of a contract, legitimate business interests, compliance with legal obligations, and (for marketing) your consent. You may withdraw marketing consent at any time.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For active clients, we retain data for the duration of our relationship plus a minimum of seven (7) years in accordance with Ghanaian commercial law requirements. Enquiry data where no transaction results is retained for up to two (2) years. You may request deletion of your data subject to legal retention obligations.
6. Your Rights
Under the Data Protection Act, 2012 (Act 843), you have the following rights in relation to your personal data:
Access
Request a copy of the personal data we hold about you
Correction
Request correction of inaccurate or incomplete information
Erasure
Request deletion of your data, subject to legal obligations
Objection
Object to processing based on legitimate interests or direct marketing
Restriction
Request that we restrict processing of your data in certain circumstances
Portability
Receive your data in a structured, machine-readable format
To exercise any of these rights, please contact us at info@otumihomes.com. We will respond within 30 days. You also have the right to lodge a complaint with the Data Protection Commission of Ghana.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no online transmission is entirely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites (including social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Material changes will be communicated by a notice on our website or via direct communication where appropriate. Your continued use of our website following any changes constitutes acceptance of the revised policy.
12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:
Data Protection Officer
Otumi Homes Ltd
7th Floor — Atlantic Tower, Liberation Road, Airport City, Accra, Ghana